Service Innovation Lab

5 Dec

Evaluating social impact

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Professor Keating presented to the employment services branch of DEEWR on evaluating social outcomes.
30 Oct

Grant to investigate location-based education

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Professor Keating won a prestigious ARC grant to build theory on the use of mobile technologies in the cultural sector
15 Sep

Hot Topics Workshop

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Professor Keating recently chaired a track on service design at the University of Manchester’s Hot Topics in Services event.

Latest Video

Service innovation is critical to the ongoing success of all firms. This video provides an overview of our unique, scientific approach to the design and optimization of service systems.

Client Showcase

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RESEARCH AREAS

Service experience
Service design
Service operations
Service management
Service systems

SERVICE PORTFOLIO

Intelligence (research)
Interventions (people, process, product)
Improvement (evaluation)
Integration (strategic alignment)
Insights (decision support)

Featured

Latest Publication

Understanding constraints and their impact on school excursion tourism (with Dale and Ritchie).
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Recent article – EJIS

Designing IS service strategy: an information acceleration approach (with Richard and Coltman)
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Recent article – PIEEE

The RFID Investment Decision: What Matters Most and Least (with Coltman, Fosso Wamba and Baker).
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Recent article – JCIS

Mediating role of relationship quality in online services (with Alpert, Kriz and Quazi)
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Service Innovation Lab

Evaluating social impact

Grant to investigate location-based education

Hot Topics Workshop

Latest Video

Client Showcase

RESEARCH AREAS

SERVICE PORTFOLIO

Featured

Upcoming

Karlstad, Sweden

Kerala, India

Cambridge, UK